Telstra Health and Hayylo partner to streamline aged care and disability client interactions

Telstra Health has partnered with Hayylo, a homegrown award winning software platform, to simplify digital technology adoption in the aged care and disability industry by offering capabilities to interact with care recipients and their loved ones.

“Our companies share the same drive for a more connected and tech-enabled sector. Hayylo is a well-developed communication platform that complements our solutions as an added value to our client base”, explains Michael Donnelly, Head of Aged & Disability at Telstra Health.

The partnership aims to further support Telstra Health’s client base via Hayylo’s smart communication platform and provider branded mobile apps. Providers using Telstra Health’s solutions can implement Hayylo which will work in the background and automatically integrate data to drive operational efficiency. It then powers easier and transparent ways for care recipients, families and teams to self-service information around schedules, visit details, requests, care notes, statements and budget use.

Additionally, as the Hayylo platform focuses on helping providers orchestrate changes and requests from their care recipients and communities, it helps to reduce the daily effort providers spend on manual communications. Respecting care recipients’ preferences, the platform helps to keep them fully aware of their care the way they want – via app, SMS, email or phone. By doing so, the provider’s teams have seen up to 60% more free time to spend on care instead of answering repetitive calls for simple enquiries.

“We are very excited to be supporting Telstra Health clients now and into the future with our integrated communications platform. It’s great to partner with leading organisations in our space such as Telstra Health, who share a vision of an integrated and seamless environment for providers and care recipients”, explains Greg Satur, CEO and Co-founder of Hayylo.

Many providers across Australia, such as Life Care, Goodwin Aged Care, Southern Cross Care Tasmania are up and running with an integrated solution from Telstra Health and Hayylo. “We wanted a two-way conversation with care recipients and to open ourselves up to them. Hayylo and Telstra Health working together really made it easy for our care recipients and us to get there”, concludes Michael Wickham, Manager of Sales and Customer Experience at Southern Cross Care Tasmania. 

More information about the partnership and the software integration can be found at Hayylo & Telstra Health Client Care Communication.